Legal
Refund Policy
A 30-day money-back guarantee on every Nightshift order and membership payment.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including if the deliverable has already been generated and emailed to you. Nightshift is operated by Rebecca Wilson.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or reply to your order confirmation email and we will raise it with Paddle for you. Paddle handles all billing enquiries and returns.
Memberships
Monthly memberships can be cancelled at any time and remain active until the end of the period you have already paid for; you keep access to your deliverables. The most recent membership payment is covered by the same 30-day guarantee. Upgrades take effect immediately and are prorated by Paddle; downgrades take effect at your next renewal.
Something went wrong with an order
If fulfillment failed, the deliverable never arrived, or the output does not match the service you bought, contact us first — we will re-run the order at no charge. If you would still prefer your money back, the refund above applies.